- Past notices
- No further notices from the past 7 days.
Etactics and Change Healthcare worked together on 04/01/2024 to reconnect to the Relay Exchange clearinghouse for both claims and ERAs (remits). This occurred after rotating credentials and receiving evidence regarding Relay Exchange’s security and stability.
Held claims for Relay Exchange were released. However, Etactics found payer rejections for some payers indicating that Relay Exchange had relied on the other Change Healthcare clearinghouse (Legacy Change Healthcare) which is still down. Etactics will re-investigate alternate routes for these payers.
ERAs for payers which had routed through Relay Exchange are now starting to come to Etactics. However, not all payers have reconnected with Relay Exchange meaning that not all ERAs are flowing through Etactics for Relay Exchange at this time.
Each payer will choose whether or not to requeue and send all backlogged ERAs since disconnecting from Relay Exchange.
Etactics will monitor ERAs and update our tracking website on a daily basis. Please see our payer list at https://etactics.com/change to see which payers were connected through the Relay Exchange (“Legacy Relay”) route versus the other routes (Legacy CHC and Dental). Thank you, Sevocity Support
Sevocity PM Customers: Change Healthcare Update
Sevocity PM Customers: Change Healthcare is the connection hub for MANY PAYERS for RT (Real Time) ELIGIBILITY and CLAIM STATUS.
Impacted payers include most National payers, including but not limited to the majority of commercial plans such as all Aetna plans, Cigna, All United Healthcare plans, etc. The connection to Change Healthcare was turned off in late February and will remain off until an updated bulletin has been provided with a resolved status. Requests will return an ERROR status. Please visit Sevocity PM for more specific information and any ongoing updates on this issue. For the latest payer alternate routing information, please refer to Change HC Payer List Updates at: https://etactics.com/change
Thank you, Sevocity Support